Refund policy

30-Day Easy Returns!

At HYBRD, We want you to love your purchase. If, for any reason, you’re not satisfied, We offer an easy return process!

Return Policy Overview

Return Window: You will have 30 days from the day you receive your order to return items.

Condition: Items must be unused, in their original condition, and returned with the original packaging.

Easy Returns: Returning items to us is simple, and my support team will guide you through every step!

Return Costs

For Defective Products: No cost to you! This applies if the product is incorrect, damaged by the carrier, or defective in any way.

For Customer Remorse (Change of Mind): The actual cost of return shipping will be charged to the customer. This applies when you purchase the wrong product, the item doesn’t fit, or you no longer want it. Shipping costs are non-refundable.

~ How to Return an Item ~

  1. Contact Us: Email the team at info@hybrd.com with your order number and reason for return.

  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

  3. Send it Back: Drop your package off at the nearest shipping carrier location as instructed in your return authorization email.

Refund Process

Inspection: Once your return is received, we’ll inspect the item to ensure it meets our return criteria.

Refund: After inspection, your refund will be processed. It typically takes up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

Want to swap for a different size, color, or product? No problem! Contact us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information

Questions?
Visit our FAQs page or reach out to our customer support team!

Contact Information:

Store Name: HYBRD

Address: 3585 Lee Ave, Gurnee, IL 60031, USA

Email: info@hybrd.com

Phone:+1 (224) 207-4942

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to respond to all emails within 1–2 business days.